Version 2026-10-08-simple-refunds-v2 · Updated 8 October 2026
ICPED is the trading name of Alena Bikinesi, a sole trader. Business correspondence: 27 Ringlet Rd, Hemel Hempstead, HP2 7DQ, United Kingdom. Contact hello@icped.online.
Purchases are currently available to buyers ordinarily resident in the United Kingdom. Buyers must be 18 or over. Tell us before buying for a learner under 18 so we can discuss appropriate account and consent arrangements. Gifting does not mean the buyer gains access to the learner's private account.
Individual courses cost £7.99. A collection's page and order review identify its included courses, total price and number of named learners. All website prices are GBP. ICPED is not VAT registered and does not add VAT to these UK purchases. There is no ICPED delivery charge, subscription or automatic renewal. Stripe shows the final charge before payment. Any optional currency conversion or card-provider fees are shown or charged by the relevant provider; you can choose GBP where Stripe offers it.
One named learner receives 12 months of online access to the purchased course or collection, beginning when ICPED arranges that learner's access, not on the payment date. The Care Across the Miles collection assigns five care courses to the recipient and Supporting Care From a Distance to the buyer: two named learners, separate accounts and start dates.
Current courses are in English. You need an email address, internet access and a suitable phone, tablet or computer with an up-to-date browser. Downloadable tools can be used away from the screen; online lessons, interactive activities and knowledge checks require a connection. Translated courses are not included unless specifically listed as available.
A certificate of completion is available where stated on the course page, subject to its completion requirements. It is evidence of completing ICPED learning, not an accredited qualification or professional licence. General education cannot replace individual healthcare, practical handling training, therapy, legal or financial advice. We do not promise a particular health, employment, business or financial outcome.
Choose your learning and purchase type, enter buyer and learner details, review the course, total, gift date and terms, and correct any errors before continuing to Stripe. An order becomes a confirmed purchase when payment is verified and ICPED issues confirmation. A cancelled or failed payment does not grant access. Contact us with the order reference if payment appears to have succeeded but confirmation is missing; do not pay twice without checking.
Stripe handles card details on its hosted checkout and requests your billing address. Contact ICPED before purchase if your billing-address country is outside the UK, so we can confirm the available arrangements. ICPED stores the order reference and payment status, not the full card number or security code. Your confirmation email includes the purchased learning, price, delivery arrangements and a copy of these terms that you can save. Keep private order and gift links secure.
Accounts and enrolment are arranged manually. For immediate purchases, ICPED emails login instructions within 24 hours of confirmed payment. If anything prevents this, we contact you with an update and your options. For scheduled gifts, the recipient invitation is queued for the selected date and time, with login instructions within 24 hours of that delivery time. Email arrival may depend on spam filters and the recipient's mailbox; contact us promptly if it is missing.
Gift purchases include the sender's message, a recipient email and a printable PDF voucher. The buyer can download the voucher after verified payment. The recipient-only gift link becomes available when the selected delivery time arrives; the buyer can open WhatsApp, choose the recipient and press Send. ICPED does not send or schedule WhatsApp messages automatically. Keep a scheduled voucher private until you intend to give it.
A voucher records a specific purchase, not cash credit or an automatic enrolment key. Check recipient details carefully and contact us quickly to correct an address or delivery date. For privacy, we may ask for enough information to verify a request. Contact us before purchase if the recipient cannot use email. If an existing Moodle account has a different email, tell ICPED before access is arranged.
Before access is arranged, a gift recipient may ask ICPED for one exchange to available learning of the same price. ICPED confirms eligibility and records the change personally. The buyer-only distance-care assignment cannot be transferred by the recipient. An exchange does not create a new cancellation period or remove statutory rights.
If the learning is not right for you, email hello@icped.online with your order reference and ask for a full refund. You do not need to explain why. There is no lesson-completion limit, and starting or completing lessons does not remove this promise.
Refunds go to the original payer and payment method, without an ICPED cancellation fee, without undue delay and within 14 days of your request. Your bank controls when the money appears. For gifts, the buyer receives the refund. Once refunded, ICPED withdraws access supplied by that purchase and disables its gift links; separately purchased learning remains available.
You also keep your statutory consumer rights, including the usual 14-day cancellation right and rights concerning faulty or misdescribed content. ICPED does not ask you to waive these rights to start learning. The refund promise adds to your rights.
To: ICPED, 27 Ringlet Rd, Hemel Hempstead, HP2 7DQ, United Kingdom; hello@icped.online.
I give notice that I cancel my purchase of: [course or collection].
Order reference, if known: [reference].
Purchase confirmation date: [date].
Buyer name and address: [details].
Date: [date].
Signature: [only if sending on paper].
Use the account for the named learner. Keep passwords private and do not resell, publicly reproduce or distribute the paid course materials. You may use the practical ideas and personal worksheets in your own life and keep permitted downloads for personal use. This does not prevent exercising your consumer rights or sharing the public ICPED website.
If something is wrong, email hello@icped.online with the order reference and a short explanation. Do not send passwords or private medical records. ICPED aims to acknowledge support and complaint messages within two working days; resolution time depends on the issue. For urgent healthcare or personal safety concerns, seek suitable local help rather than waiting for a course reply.
Your mandatory consumer protections continue to apply. Nothing here prevents using the courts or other remedies available to you. Read the privacy information for how buyer and learner details are handled.